Please let us know if you made an order and have not received an email confirmation, and we will resend that confirmation to the specified email address.
- It may have been automatically sorted into your spam folder - You entered your email address wrong. If you feel that this may be the case, please contact us to correct the issue and a confirmation will be resent. - Your confirmation hasn’t been completed yet. Occasionally, we may take longer to confirm your reservation due to availability and scheduling checks. Usually, we will have your confirmation finalized and sent within 24 hours. If you have not received a confirmation 24 hours, please contact us.
Although it may appear cheaper to book your own flight, you may be forced to deal with any unforeseen issues on your own, such as flight delays or cancellations. By booking an Inter-island tour, we will adjust the tour to accommodate any issues caused by the airlines. You may still choose to book a flight on your own, but please understand that if you miss your flight due to an airline cancellation, delay, or traffic on the way to the airport, you will forfeit your seating on the tour, and in that case would be non-refundable. Booking an Inter-island tour ensures that the tour company will take responsibility for your travel.
Some reasons why tours to the USS Arizona Memorial include but are not limited to: inclement weather, boat mechanical problems, and safety issues regarding the memorial itself. We will do our best to provide as much advance notice as possible before your tour. While boarding the Arizona Memorial is a major component of the tour, the Pearl Harbor visitor’s center, museums, exhibits, and movie are all important parts of the Pearl Harbor experience and understanding of Pearl Harbor’s history. In some cases, boats may sail past, but not allow passengers to disembark onto the memorial. These events are beyond the control of the tour company and operational discretion is entirely at the hands of the US Navy.